Growing Risks of Workplace E-Mail and IM. eMarketer. July 15, 2004.

Results of the '2004 Workplace E-mail and Instant Messaging Survey,' conducted by the American Management Association (AMA) and The ePolicy Institute. Overall suggests most companies are ill-equiped to deal with regulatory inquiries, don't manage their e-mail, and are facing significant risk from IM and e-mail abuse.