2004-05-28

O'Keefe, John. Messaging Market Assessment. Analyst Corner, CIO.com. May 26, 2004.

The messaging market assessment incorporates the unified messaging (UM) and instant messaging (IM) market. The UM market consists of platforms and services that integrate different modes of communication — e-mail, voice mail, mobile, and fax — that facilitate users' ability to remain in touch.